CareMedic Systems

Training Manager

Department: Product Delivery 
Reports To: VP of Operations
Status: Permanent, Full Time
Category: Salary, Exempt
Location: St. Petersburg, FL/Decatur, GA
Revision Date: December 3, 2008

Summary
This position will be responsible for integrating training functions that have previously resided in disparate places within the organization as well as newly created positions. This position requires designing and building of training curriculum and development/documentation of standard operating procedures (SOPs). The Training Manager will mentor trainers on ALPs (adult learning principles) and provide best practices for internal and external training. The manager will provide structure and direction to the Training organization. He/she will be directly accountable for the success of Training both interally and externally. Initially, the primary focus will be on setting up a concrete infrastructure for sustainable growth and development.

Essential Duties and Responsibilities:

• Implement and manage new training structure
• Implement and sustain new training curriculum
• Establish and document SOPs
• Establish a CareMedic certification program
• Manage the internal and external training calendar
• Implement metrics to track client training satisfaction as well as internal training satisfaction
• Establish a LMS (learning management system)
• Establish a team reward and recognition training
• Implement refresher training
• Supervise instructor assignment to classes, based on their technical and teaching capabilities
• Review all schedules on a monthly basis to ensure classes are scheduled correctly for maximum resource utilization and client satisfaction
• Support course evaluation process and make sure all attendance and evaluations are completed accurately and on time
• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees
• Partner with division/department heads to assess learning needs and develop training interventions, as well as provide feedback and direction on career pathing
• Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials
• Facilitate learning through classroom, webinar, e-learning and large group presentation addressing specified areas such as customer service, sales techniques, technical skills, and professional and management development
• Formulate training policies, programs and schedules based on knowledge of identified training needs, company business processes, business systems or changes in products, procedures, or services

Supervisory Responsibilities:
Trainers
Curriculum Developers

Qualifications:

• Strong written and verbal skills, Word and Excel skills are a plus
• Possess strong interpersonal skills for dealing professionally with associates
• Ability to multi-task
• Flexibility with a positive and progressive attitude
• Previous training management experiences
• Understanding of various technology vendor areas, certification areas and instructor requirements
• Outgoing personality with ability to build good relationships with people
• Candidate must be detail-oriented and have the ability to multitask
• Good organizational skills
• Ability to work under pressure and meet deadlines
• Ability to analyze and improve documented processes and procedures
• Bachelor’s degree in education or related field
• Master’s preferred
• Healthcare/Software development knowledge; CPAR a plus

Travel

Must have ability to travel from 30-50%.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and arms, including the need to reach with arms. The employee is routinely required to sit; stand; walk; reach with hands and arms; balance; stoop; kneel and/or crouch. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to computers, printers and copiers. The noise level in the work environment is usually moderate.