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Samaritan Health System reduces unposted cash from $25 million to $4 million, improves A/R days

March 09 2010

Case Study Summary

Non-profit network of hospitals, physician clinics and other health services with four insurance plans

CBO: Corvallis, Oregon
Hospitals: Five
Clinics: 85
Net Revenue: $950 million

The Situation
Samaritan Health Services was getting buried in paper due to its manual systems and paper-based payment reconciliation. Keeping up with payment posting required both temporary workers and monthly overtime, and resulted in an average of roughly $25 million in unposted cash at any time.

The Solution
CareMedic’s Payment Management and document imaging solution not only eliminated stacks of paper and manual payment posting, it allowed the organization to reallocate six FTEs and eliminate the need for temporary staff. Cash is posted within 24 hours, and numerous staff functions are significantly more efficient.

The Benefits:
• Reduced unposted cash from $25M to $4M
• Saved $224,000 in temporary staff cost
• Reallocated six FTEs
• Enabled managing remote staff
• Improved secondary billing efficiency
• Streamlined communication between locations

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"...[W]e were spending too much, but without any other viable option, we were prepared to throw more bodies at the cash posting issue. CareMedic’s Payment Management solution presented us with a cost-effective, non-disruptive way to automate processes, defer the heavy information technology lifting and steer our staff to work to exceptions.”

--Jason Adams
V.P. of Revenue Cycle
Multicare Health System

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