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MultiCare streamlines processes, reduces labor cost and increases daily cash postings

March 11 2009

Case study summary

MultiCare Health System

  • Based in Tacoma, WA
  • Integrated Health Network (IHN)
  • 93 locations in NW Washington
  • Ranked 6th nationally among IHNs in 2009*
  • Over 8,000 employees
The situation

The organization’s billing office relied on manual procedures to post payments to the patient accounting system. They routinely faced excessive amounts of unallocated payments, and were forced to use expensive temporary staff to keep up with the workload.

The solution

CareMedic’s Payment Management provided a totally paperless remittance processing solution that streamlined and automated procedures so that cash is posted faster and more accurately, significantly reducing labor costs and unposted payments.

The result

  • $400,000 savings in expense from temporary staff workers
  • Daily unallocated cash reduced from an average $1.5 million to $100,000
  • Improved posting accuracy
  • Elimination of unnecessary follow-up calls to payers
  • Elimination of seven FTE positions, with added benefit of averting the need to lay off permanent staff to meet new department budget reductions

Read the complete case study (requires Adobe Acrobat 6.0 or higher).

*as compiled by SDI (formerly Verispan)

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"I looked at a couple other vendors, CareMedic just rose to the top because they have a very robust product [Denial Management].  A lot of the competition frankly had what was almost more of a contract management sytem."

-George DerBedrosian
Administrative Director, PFS
Alta Bates Summit Medical Center

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