CareMedic Systems

Customer Service Representative

Department:      Customer Support
Reports To:        Director – Customer Support
Status:              Full Time/Permanent
Category:          Non Exempt
Location:           St. Petersburg, FL
Revision Date:   August 18, 2006

Position Summary:

To provide CareMedic Systems, Inc. clients with prompt and accurate analysis of all support issues while using CareMedic products, allowing a complete and uninterrupted processing of the client's daily procedures.

Essential Duties and Responsibilities:

• Provide client technical support for Caremedic software products and services.
• Answer incoming calls in a polite and courteous manner. Document all calls and customer interaction using CMS database.
• Assist clients with software/user issues.
• Answer e-mail and faxes, write up support tickets for enhancements and edit request as needed.
• Follow up with open issues during the course of the day.
• Research LMRP policies as requested by the client.
• Other duties as assigned

Qualifications:

The person successfully performing this role will exhibit the following competencies and /or meet the following minimum requirements:

• Minimum of 1-2 years experience working in Customer Service area.
• Minimum of 2-3 years previous UB92 and 1500 billing experience, to include hands on experience with Claim DDE Entry and Florida Shared System.
• Experience with electronic claim submission and electronic remittances.
• Must possess knowledge regarding Medicare regulations as they apply to Medical Necessity and LMRP.
• The ability to identify and solve complex problems and handle challenging support situations.
• The ability to work under pressure in a multi-task environment.
• Strong customer service and teamwork orientation.
• Ability to be self motivated and work independently.
• Ability to prioritize tasks and be flexible.
• Strong work ethic.

Supervisory Responsibilities:
None

Travel:
None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and arms, including the need to reach with arms. The employee is frequently required to sit; stand; walk; reach with hands and arms; balance; stoop; kneel and/or crouch. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to computers, printers and copiers. The noise level in the work environment is usually moderate.